Store Policies

PAYMENT OPTIONS

We accept Visa, Mastercard, American Express, Discover, PayPal, money orders and checks. You may use your credit card safely through our secure server. You may also pay through an e-mail or we can take your information over the phone Mon.-Sat. 10am-4pm Mtn Time. If paying by check or money order please select items and the select payment option of Paying by Check/Money order at checkout or use the printable order form and enclose it with your form of payment. Please enclose all contact information. Also, please email us and inform us that you are paying by check or money order if using the printable order form so we can remove this item from the website. Payment must be received within ten days. Most items will ship within 48 hours except for checks which are usually shipped within 5 to 10 days of receipt. All online orders we try to ship within 24-48 hours, same day in most cases, unless otherwise noted on website. Telephone orders please expect next day shipping.

SHIPPING
We ship via U.S. Priority Mail with insurance in the continental. U.S. Shipping is a $7.95 flat rate. Express Mail 2 Day is available for a flat rate of $23.95. We now offer Fed Ex over night shipping for a online rate of $40.00. Online orders received before 9:00 am Mountain Time will be shipped out that day and should arrive by Fed Ex overnight the next afternoon.
Alaska - $10.95 for priority insured shipping

INTERNATIONAL SHIPPING

Yes, we can ship internationally. Countries we ship to are listed below. If your country is not listed please email us. We do not ship to the continent of Africa. Two options are provided at the checkout of shopping cart: USPS International Priority Mail with insurance $30.00 and USPS International Express Mail With Insurance @ $40.00. These fees are subject to change and we will contact you via email if the shipping is a lesser fee. The buyer is responsible for all customs and duties. If you would like your order sent as a gift and invoice sent separately - please note this in the comment field of checkout.
Orders over $250.00 will need to scan and email the following verification: 1. driver's license or passport 2. signature
Canada, Australia, Belgium, England, France, Germany, Holland, Ireland, Sweden, Norway, Poland, Finland, Austria, Japan, Luxembourg, Switzerland, Scotland, New Zealand

SALES TAX
2.9% Sales tax must be collected from Colorado residents.

PRIVACY POLICY
Your information will never be sold, shared or traded. We value our customers and their privacy.

GUARANTEE
We can provide a Certificate of Authenticity with each piece of jewelry that you purchase from us if this is desired... please note this in the comments field of the checkout.
Your purchase is 100 % Satisfaction Guaranteed. The vast majority of our customers love our jewelry and rarely does anyone ever return what they have bought. When this happens it is usually due to size rather as opposed to quality. We try our best to capture the essence of each piece in our pictures; however, you will find the quality and beauty so much better in person.

Returns & Exchanges
In that rare instance that someone needs to return something we ask that it is returned within 14 days of receipt and in original condition. You will receive a 100 % refund of the price of the item NOT the shipping minus a 5% re-stocking fee to cover our charges incured by the credit card companies and percentages paid to prostores. Items returned and received after day 14 will incur a 10% restock fee. This is due to the fees we are charged as merchants by credit card processing for transactions are not returned to us after 30 days.

FREE GIFT BOXES
Every Jewelry item comes in a pretty silver colored jewelry box free of charge.

LAYAWAY PLAN
Yes, we do layaways. We like to have 1/3 down payment at the time of purchase and paid in three months. If the you are purchasing a larger item and would like to extend payments out to 4-5 months please let us know. We are quite flexible. You may call in your layaway order or email us that you are sending in payment and we will remove this item so that it does not sell in the meantime. You may also click the Paypal option and it will automatically remove the item and put in the comment field that you will be calling in payment or mailing in payment. Any questions, just email!

CATALOGS
Our website is our online catalog. Since most of our jewelry is one-of-a-kind and ever changing. We Do Not have a printed catalog.

RING SIZING
Ring sizing is usually $20.00. Some rings we can size up 1/2 to a full size, depending on the ring, using a jeweler's ring roller free of charge. Note that some rings due to how they are made cannot be sized.

CLIP ON EARRINGS
All earrings are pierced unless otherwise noted in the description. We can convert easily any silver earring on a french wire or ball post to a clip-on earring. The cost of the sterling silver converter is $3.00. If the earring is a post earring that you wish to convert, please e-mail us on the possibility of converting it to a clip-on earring. This will depend on the post earring and how it was made and an extra fee may occur.

REPAIRS
We offer a 6 month workmanship warranty free of charge. Items that have been damaged will only be charged actual repair costs from the silversmith and shipping. We prefer to only repair items purchased from us, there are a few exceptions.

E-MAILING LIST
Join our mailing list and we will e-mail you when we have a sale or add new items to our web store. Your e-mail address will not be shared with anyone else. Promise. To sign up, click here.


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